How PSUs are using AI chatbots to enhance customer experience

Government departments and Public Sector Undertakings (PSUs) in India seems to be betting big on Conversational AI solutions or in simple words chatbot to enhance/ease customer experience. According to data released by Yellow.ai, an enterprise-grade conversational AI platform, the company has served over 2.4 million unique users for its government …

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More people use ‘buy now, pay later’ for holiday shopping, but experts say that’s a double-edged sword

Online purchases using the BNPL rose by 13% year-on-year in November, according to Adobe Analytics. That figure does not take into account Thanksgiving or Black Friday spending. “In an uncertain economic environment, a more cautious consumer is embracing more flexible ways to manage their budget,” Adobe ADBE, the software and market-research …

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